Refund and return policy
Last updated: October 2026. This refund and return policy applies to products purchased from Meezan Electronic Scales Pvt. Ltd. through an authorised order or quotation that Meezan has accepted.
Requesting a quotation on WhatsApp, or opening WhatsApp from the quote cart, is not a purchase. These rules apply after Meezan has confirmed an order. Prices, taxes and delivery are confirmed before that order.
1. Hardware products
Customers may request a return for eligible hardware — weighing scales, POS terminals, printers and accessories — within 7 days from the date of delivery.
To qualify for a return:
- The product must be unused or in substantially original condition.
- The original packaging, accessories, manuals and supplied items must be available.
- The product should not have physical damage caused after delivery.
- The customer must provide the invoice, order number or other proof of purchase.
Meezan may inspect the returned product before approving the refund.
2. Damaged, defective or incorrect products
If a product is received damaged, defective or different from the confirmed order, contact Meezan within 48 hours of delivery.
Customers may be asked for photographs, videos, serial numbers or other information needed to verify the issue.
After verification, Meezan may provide a replacement, repair, credit note or refund depending on the nature of the issue.
3. Non-returnable items
The following may not be eligible for return or refund:
- Products damaged due to misuse, accident, improper installation or unauthorised modification.
- Custom-built or specially configured products.
- Products supplied according to customer-specific specifications.
- Consumables or items that cannot be resold after use.
- Where an accepted order includes them: activated software licences, completed installation, completed technical services, services already rendered, and custom configuration or integration work that has already commenced or been completed.
4. Software and subscriptions included in an order
Where an accepted order includes software licences, subscriptions or similar digital services, they may be refundable only if the service has not been activated or substantially used.
Once a software licence, subscription or account has been activated, refunds may not normally be available unless required by applicable law or specifically agreed in writing by Meezan.
5. Installation and service charges
Where an accepted order includes installation, configuration, training, integration or service charges, those charges are normally non-refundable once the relevant service has been completed.
If a service is cancelled before commencement, Meezan may consider a refund according to the Cancellation policy.
6. How to request a refund
To request a return or refund, contact Meezan with:
- Customer name
- Order or invoice number
- Product or service details
- Reason for the request
- Relevant photographs or supporting information, if applicable
Meezan Electronic Scales Pvt. Ltd.
8/308A, Calicut Road, Manjeri, Kerala, India 676121
Phone: +91 99954 24242
WhatsApp: +91 99954 24242
Email: admin@meezanscale.com
Hours: Mon–Sat · 9:30 am–7:00 pm
7. Refund approval
After receiving the request and, where applicable, inspecting the returned product, Meezan will tell you whether the refund has been approved or rejected.
Approved refunds will normally be initiated within 5 to 7 business days.
8. Refund processing time
Once an approved refund is initiated by Meezan, the payment may take approximately 5 to 10 business days to appear in the original payment method.
The final processing time depends on the bank, card issuer, UPI provider or payment service provider.
9. Refund method
Where possible, refunds will be made to the same payment method used for the original transaction.
Refunds for payments made through Razorpay or another online payment gateway will normally be processed back through that payment channel.
10. Shipping and return charges
If a return is caused by a verified defect, an incorrect item or a shipping error attributable to Meezan, Meezan may bear the applicable return shipping cost.
For other approved returns, return shipping or logistics charges may be borne by the customer unless otherwise agreed in writing.
11. Contact us
For questions about returns or refunds, use the contact details above.