Cancellation policy
Last updated: October 2026. This cancellation policy explains when orders purchased from Meezan Electronic Scales Pvt. Ltd. may be cancelled.
A WhatsApp quotation request is not an order. Cancellation applies to an order Meezan has confirmed. Opening WhatsApp does not create a paid order.
1. Hardware order cancellation
Customers may request cancellation of a hardware order for weighing scales, POS terminals, printers or accessories before the product has been dispatched.
Send the cancellation request as soon as possible by contacting Meezan.
If an order has already been dispatched, it cannot normally be cancelled as a pre-dispatch cancellation. You may instead request a return under the Refund and return policy.
2. Cancellation before dispatch
If a prepaid hardware order is successfully cancelled before dispatch, any eligible refund will normally be initiated within 5 to 7 business days.
The amount may then take an additional 5 to 10 business days to reflect in the original payment method, depending on the bank or payment provider.
3. Customised orders
Orders for customised, specially configured or customer-specific products may not be cancellable after procurement, production, configuration or customisation work has started.
Any refund for such orders will depend on the stage of work completed and any costs already incurred by Meezan.
4. Software included in an order
Where an accepted order includes software licences or subscriptions, you may request cancellation before activation.
Once a software licence, subscription or digital service has been activated or substantially used, cancellation and refund may not normally be available.
Recurring subscriptions, where they form part of an accepted order, may be cancelled before the next billing cycle to prevent future renewal charges. Cancelling a subscription does not automatically refund amounts already paid for a completed or active subscription period.
5. Installation and service cancellation
Where an accepted order includes installation, training, integration or technical support, that booking may be cancelled before work begins.
If Meezan has already incurred travel, logistics, procurement or other costs related to the service, these charges may be deducted from any applicable refund.
Services that have already been completed are not eligible for cancellation.
6. Customer-specific configuration
Configuration or implementation work agreed in an order may not be cancellable after work has commenced unless specifically agreed between Meezan and the customer.
Where cancellation is accepted, charges may apply for work already completed and costs already incurred.
7. How to cancel an order
To request cancellation, contact Meezan and provide:
- Customer name
- Order or invoice number
- Product or service details
- Reason for cancellation
Meezan Electronic Scales Pvt. Ltd.
8/308A, Calicut Road, Manjeri, Kerala, India 676121
Phone: +91 99954 24242
WhatsApp: +91 99954 24242
Email: admin@meezanscale.com
Hours: Mon–Sat · 9:30 am–7:00 pm
Meezan will confirm whether cancellation is possible based on the current status of the order or service.
8. Refund for cancelled orders
Where a cancellation qualifies for a refund, Meezan will normally initiate the refund within 5 to 7 business days after confirming the cancellation.
The payment provider or bank may take an additional 5 to 10 business days to credit the amount to the original payment method.
9. Orders already shipped
Once an order has been dispatched, cancellation may no longer be possible. Please use the Refund and return policy.
10. Right to cancel an order
Meezan may cancel an order where necessary due to:
- Product unavailability
- Pricing or technical errors
- Payment verification problems
- Suspected fraudulent transactions
- Regulatory restrictions
- Delivery limitations
- Other circumstances that prevent Meezan from fulfilling the order
If Meezan cancels a prepaid order before fulfilment, the eligible amount will be refunded to the original payment method.
11. Contact us
For cancellation questions, use the contact details above.